How May We Assist?
Answers to common questions — and a direct line to us when you need one. A butler never leaves a question unanswered.
💬 The Fastest Help Lives in the App
Tap the Pemberton portrait in the corner of any screen to ask the Pemberton Assistant. He knows every module, recipe, checklist and life hack in the app, and he answers immediately — with rather better manners than most support channels.
Purchases & Restoring
What do I get with Pemberton Forever?
Pemberton Forever is a single one-time purchase — no subscription — that unlocks all nine learning modules, the complete toolkit and recipes, the full table-laying game, and the life skills assessment. Buy it once and it's yours for good. On iPhone it's an in-app purchase (with Android on the way); on the web, full access is included with a Dive Deep Dialogues membership.
I've reinstalled the app (or changed phones) — where's my purchase?
On iPhone, your purchase belongs to your Apple Account and follows you to any iPhone: open any locked module, then tap Restore previous purchases on the unlock screen, making sure the device is signed in to the same Apple Account you purchased with. Better still, sign in to your free Pemberton account — your unlock, progress and achievements then travel with you everywhere Pemberton lives, including the web app.
How do refunds work?
It depends on where you purchased. In-app purchases on iPhone are handled by Apple, so refund requests go directly to them: visit reportaproblem.apple.com, sign in with your Apple Account, and select the purchase. For Dive Deep Dialogues memberships purchased on the web, email us (address below) and we'll look after you directly.
Accounts & Signing In
Do I need an account to use Pemberton?
No — you can explore as a guest, and your progress stays on your device. A free account adds the Pemberton Assistant, cloud backup of your progress and achievements, and sync across your devices.
I've forgotten my password
On the sign-in page, choose Forgot password? and we'll email you a reset link. The email comes from Dive Deep Dialogues — worth a glance in the spam folder if it's shy.
Why does sign-up ask for my date of birth?
Your Pemberton account is a Dive Deep Dialogues account, and some apps in the family are for adults only. We use your date of birth once, to confirm your age — it isn't stored after that check.
The Pemberton Assistant
What can I ask him?
Anything the app covers — money, cooking, etiquette, hosting, renting, work — plus where to find things in the app itself. He draws on Pemberton's full knowledge base and answers in character: practical, warm, never judgemental.
Is there a limit to how much I can chat?
Free accounts receive a daily allowance of consultations, which resets each day. DDD members enjoy a far more generous allowance. Pemberton will let you know, politely, if you've reached the day's limit.
Still Stuck? Write to Us
For anything the answers above don't cover — account trouble, billing questions, bug reports, or suggestions for what Pemberton should teach next — email us and a human will reply.
We're an Australian team — replies typically arrive within one to two business days, AEST.
Question Answered?
Pemberton is ready when you are.
Free to start. No credit card required.